Digital World

Supply Chains are often at the heart of some of the biggest challenges organizations face. From commitments around customer experiences to balancing cost and revenues to top-tier decision making, supply chain problems impact almost all parts of an organization’s processes. At the core, the main issue is an imperfect demand-supply matching process. This was brought to the limelight by the Covid-19 supply chain collapse that showed us how disruptions can affect the entire chain from suppliers/manufacturers to customer-facing retailers. The Covid-19 crisis was an extreme case, but even during more manageable times lack of real-time and transparent visibility across the supply chain can make demand matching a big challenge. How Blockchain Can Optimize Supply Chains While Keeping Them More Agile? Better Freight Tracking With more reliable data feeding the tracking systems, Blockchain can make existing tracking tools more accurate and make it easier for organizations to stick to t...

The boom and expansion of e-commerce come with its own set of challenges and one of the biggest issues is RETURNS. Offering consumers a no-question-asked and easy return policy is the gold standard for attracting and retaining customers in a cut-throat market landscape, but it can pose also huge challenges, in terms of Reverse Logistics and the associated costs. While deeper customer engagement, personalization, and better visual representation can lower dissatisfied clients to an extent, the real Reverse Logistics challenge stems from the dark world of counterfeiting.  Counterfeiting (in retail and B2B sectors) hurts profitability and damages the reputation of organizations. According to a report released by the OECD and the EU’s Intellectual Property Office, counterfeit goods represent 3.3% of world trade, and much of this occurs somewhere in the supply chain. Blockchain technology has emerged as a useful tool to counter the various Reverse Logistics Challenges . With its distr...

Shopping ways are indeed changing! For many consumers spotting a grabby watch in a magazine, on a billboard, or somebody’s wrist can be an exciting feeling. But the very thought of driving to a store, finding parking space for your car, identifying the right size in stock, and waiting in a queue to pay can be a dampener. All these elements associated with in-store visits have prompted consumers to opt for easy-to-use mobile apps to meet their shopping needs. The surge in e-commerce over the years has brought into focus the importance of Reverse Logistics. Of course, Reverse Logistics has been part of retailing for many years now, but its significance has been felt more given the e-commerce boom. The proliferation of digital technologies across industries has driven enhanced efficiencies and promises to transform the Reverse Logistics processes . After all, the increasing fastidiousness of consumers means that they would settle for nothing but hassle-free return policies that exude ...