Digital World

There is an increasing focus among organizations to ensure there is a higher level of efficiency across their field service operations . No wonder, organizations are putting a lot of emphasis on ensuring effective field service management . But as is widely documented in the public domain field service organizations are struggling to keep a tight rein on high operating costs. This cost factor is getting increasingly frustrating for organizations and this explains why they are according high priority to effective field service management . Benefits of Leveraging Field Service Management Software Proper scheduling One of the key challenges to effective field service management is the absence of workflow and dispatching problems that can cause scheduling overlaps. Organizations can now leverage field service management software solutions, wherein they can use GPS to assign duties to specialists/technicians near a customer’s location, which can substantially save time and enhance or...

There is an increasing focus among field service organizations to optimize their service order truck rolls (a situation wherein a technician is required to be dispatched in a truck to a customer’s location for service, such as to install, move, or reconfigure an item of equipment or perform some other form of technical service). It is imp ortant to understand here that organizations incur significant expenses every time a technician is dispatched to a customer location. According to a report released by the Technology Service Industry Association, the cost of a service order truck roll exercise is upwards of $1,000 – this clearly indicates that service order truck rolls are an expensive proposition because it involves technician wages, unbillable travel time, administrative cost, vehicle fuel, vehicle maintenance as well as challenges such as technician unavailability for revenue-producing activities. Clearly, there is a pressing need for efficient field services management . Efficie...