Field Services Management Remains a Big Focus Area for organizations
There is an increasing focus among field service organizations to optimize their service order truck rolls (a situation wherein a technician is required to be dispatched in a truck to a customer’s location for service, such as to install, move, or reconfigure an item of equipment or perform some other form of technical service). It is imp ortant to understand here that organizations incur significant expenses every time a technician is dispatched to a customer location. According to a report released by the Technology Service Industry Association, the cost of a service order truck roll exercise is upwards of $1,000 – this clearly indicates that service order truck rolls are an expensive proposition because it involves technician wages, unbillable travel time, administrative cost, vehicle fuel, vehicle maintenance as well as challenges such as technician unavailability for revenue-producing activities. Clearly, there is a pressing need for efficient field services management . Efficie...