Digital World

Shopping ways are indeed changing! For many consumers spotting a grabby watch in a magazine, on a billboard, or somebody’s wrist can be an exciting feeling. But the very thought of driving to a store, finding parking space for your car, identifying the right size in stock, and waiting in a queue to pay can be a dampener. All these elements associated with in-store visits have prompted consumers to opt for easy-to-use mobile apps to meet their shopping needs. The surge in e-commerce over the years has brought into focus the importance of Reverse Logistics. Of course, Reverse Logistics has been part of retailing for many years now, but its significance has been felt more given the e-commerce boom. The proliferation of digital technologies across industries has driven enhanced efficiencies and promises to transform the Reverse Logistics processes . After all, the increasing fastidiousness of consumers means that they would settle for nothing but hassle-free return policies that exude ...

Reverse Logistics is not a new phenomenon – it has been an integral part of retailing for over a hundred years now. However, it was only in recent years that Reverse Logistics came more into prominence with the e-commerce boom and it has emerged as a key component of any successful, streamlined supply chain. In present times, consumers expect no-fuss return policies, which perhaps explain why returns on e-commerce orders are three to four times more than brick-and-mortar purchases. Evolving customer expectations meant that no-fuss return policies were the sole objective of consumers, who would not settle for anything other than a hassle-free return policy. According to a study conducted by the Reverse Logistics Association, e-commerce order returns are three to four times more than brick-and-mortar purchases. These findings clearly indicate that there is heightened Reverse Logistics activity within the e-commerce space.   Reverse Logistics is assuming increasing importance...

Organizations are increasingly taking the digital route to cope with evolving customer expectations, the pace of innovation, and fierce competition. And one industry – Reverse Logistics – which has been slow to hop on to the digital transformation bandwagon – is now looking to make the most of various cutting-edge digital technologies available in the market. Digital technologies hold immense potential to transform reverse logistics. But what explains the slow adoption of digital technologies by the reverse logistics industry? Well, reverse logistics is generally an offline process – it is all about receiving returned goods, assessing, and processing them, subsequently either dispose or prepare them for resale. Organizations are on the lookout for leveraging different software, platforms, and tools to transform their reverse logistics process. The larger objective of transforming reverse logistics is to ensure the entire reverse logistics process is a cost-effective one without havin...