Artificial Intelligence: Enabling Real World Customer Experiences

A recent Gartner research signals that customer service providers will increase investments in Chatbots, AI and analytics over the next two years. Organizations are leveraging these agile technologies to deliver end-to-end humanized customer experiences. AI-enabled solutions can help organizations to understand the customers’ needs and wants and push hyper-personalized content at individual level. AI-infused customer platforms, virtual assistants and bots have become powerful weapons for translating customer interactions into actionable insights. It’s high time that organizations think holistically and intelligently and seize new opportunities to enable superior and rich customer experiences. Read below to know how AI can help create beneficial relations with customers and deliver unprecedented success across various sectors.

Healthcare

AI can create digital profiles of patients and use “conversational interfaces” to drive exceptional experiences for both patients and health workers. AI-enabled chatbots can help patients conduct self-diagnosis and assist doctors in many aspects of patient care. Solutions with AI and ML superpowers can analyze the available patient data and suggest treatment plans designed to meet patients’ needs. The technology can also generate deep insights into potential health issues, cost inefficiencies, and the usefulness of e-health. Further, AI and collaborative robots can mimic the expertise of a real health care professional and perform surgeries to sub-millimeters precision.AI can be used to make new innovations possible in clinical trials and patient safety. AI addresses the challenges to new drug discovery by examining large amounts of data, leading to higher research and development efficiency. interactive AI consultants can guide hospitals about patient intakes, available beds, and real-time doctor-to-patient mapping. Additionally, wearable devices supplemented with AI can help the patients monitor the spread of certain diseases, collect vital health statistics and obtain the right care at the right time.

Retail

AI-powered smart carts and checkout systems are helping retail and e-commerce giants generate steady and massive revenue streams. The 24x365 AI chatbots on the brand website can answer all kinds of customer queries and drive excellent omnichannel experiences for shoppers. AI helps to detect customer behaviour patterns and preferences and capture their most recent and past explorations. AI-driven product recommendations help to highlight products that the customers may find most appealing. AI-infused solutions can also help to enhance the in-store experience and enable retailers to provide unique, differentiated, and personalized experiences that the customers desire. Customers can easily explore available items, categories, sizes, prices, offers, payment options, and return policies from the comfort of their homes. AI can create rich data for each and every product and even boost product discovery rates over search engines or social media channels. Moreover, retailers can generate valuable insights into the most profitable customers and create engaging and compatible content, increasing the likelihood of loyalty. They can also monitor inventory data with AI smart alerts and replenish inventory in case of stock-outs.

Banking and Finance

The banking and finance industry can modernize the way they provide services to customers. Conversational AI platforms can be leveraged to track customer behaviour and optimize service quality accordingly. The AI-driven chatbots and mobile apps can help in expediting retail transactions and other time-bound payments. These can also cut costs associated with customer support executives.AI models can predict the market conditions and provide insights into cutting-edge trends. Be it wealth management, portfolio optimization or hedge fund functions — everything can be done more securely and robustly with AI-based solutions. Organizations in this sector can integrate AI with digital apps to make sure that the transactions are well protected and security is guaranteed. These apps are equipped at scanning all the data and determining irregular patterns in customer activities, hence making sure fraudulent activities do not go undetected. These also take into account customers’ credit histories and predict risks while allotting loans, insurances, etc. Additionally, the banking sector can deploy AI-run software to find rules that apply to them and become compliant to these rules. Overall, AI-enabled mobile apps can conduct data analysis at speed and enhance learning to provide extraordinary customer experiences.

Supply Chain

AI can drive efficiencies in the supply chain realm and unearth causes that impact the on-time product delivery. AI-driven GPS tools can enable route optimization and help drivers access the fastest route to their destination. AI also helps to increase in-transit visibility and traceability in shipping operations. From predicting volatile order volumes to sensing customer demands, weather conditions and market scenarios, AI can help save cost and boost operational goals. Warehouse robots are another AI technology that supply chain executives are interested in investing in. They can lift, move and maneuver items across the aisles of warehouse facilities. Another crucial use case can be asset management and predictive maintenance. Supply chain managers can determine optimal inventory levels, keep an eye on the health of field assets and avoid unplanned equipment downtimes. AI-driven supply chain risk models can help drive effective supplier management. From selecting, vetting and registering vendors to ranking suppliers on the basis of criticality, risks, availability and performance, AI can help organization come up with fool-proof strategies and power thousands of decisions in a single day.

AI visions for the future

The future of AI is presumed to be genuine, result-driven and sustainable. AI solutions in conjunction with modern technologies such as Machine Learning, Internet-of-Things, Augmented Reality and Robotic Process Automation (RPA)can help answer customers’ inquiries proactively and deliver out-of-box experiences. Through AI, organizations can harness massive amounts of data and extract insights to redefine conversations across all touchpoints. Organizations can employ this adaptable technology to drive end-to-end transformation and deliver measurable outcomes with speed, cost, quality and precision. Enable autonomous decision-making, modernize your applications, face fewer obstacles during disruptions and develop breakthrough solutions with AI insights and services.